Service Delivery Policy
Last updated: 30 August 2026
This policy explains what Verth Labs Private Limited delivers when you buy access to a Verth Labs product, how quickly it is delivered, and what happens if delivery fails.
Services are delivered electronically
Verth Labs is an online service. All services are delivered electronically over the internet. Nothing is shipped physically, and there are no delivery charges, courier tracking, or postal addresses involved in fulfilling an order.
What you receive is access, through your Verth Labs account, to hosted lab environments — pre-configured data engineering infrastructure that runs on our servers and is used in your web browser. You do not download or install any software to use it.
Delivery timeline
Access is provisioned within 24 hours of payment confirmation. In most cases it is considerably faster; 24 hours is the outer limit we commit to, not the expected wait.
Your access period — 1, 3, or 6 months, whichever you purchased — begins when access is provisioned, not at the moment of payment. Time lost to a provisioning delay is not deducted from what you paid for.
How you receive access
- You need a Verth Labs account. If you do not already have one, create it with the same email address used for the purchase.
- Once provisioned, the product appears under My Labs when you sign in. That page is the delivery point for everything you buy.
- Lab environments open in the browser from there. A current browser and a working internet connection are the only requirements.
If delivery fails or is delayed
If your access has not appeared within 24 hours of payment confirmation, contact us and we will resolve it:
- Email support@verthlabs.com with your payment reference and the product you purchased.
- Or call +91 9704546363 (Monday to Friday, 10:00–18:00 IST).
If we cannot provision your access, you are entitled to a full refund regardless of the normal refund window. See the Refund & Cancellation Policy for how that is processed.
Service availability
We aim to keep the platform available at all times, but we do not guarantee uninterrupted service. Access may be briefly unavailable during maintenance, or because of failures in infrastructure we depend on. Where we plan maintenance that will interrupt access, we give notice in advance where practical. If an outage prevents you from using what you paid for, contact support — the refund policy covers that case.
Contact
Verth Labs Private Limited (CIN U62099TS2026PTC219086). Our registered office address, support email, and phone number are published on our contact page.