Refund & Cancellation Policy
Last updated: 30 August 2026
This policy explains when a Verth Labs purchase can be refunded, how to request a refund, and how long it takes. It applies to purchases made by individual learners on Verth Labs Private Limited's website. Institutional and bulk purchases are governed by the separate agreement signed with the institute.
What you are buying
Each Verth Labs product is a one-time purchase granting access to hosted lab environments for a fixed access period — 1, 3, or 6 months — starting from the date access is provisioned. Nothing renews automatically, so there is no recurring charge to cancel. If you do not purchase again, access simply ends when the period expires.
Refund window
You may request a full refund within 7 days of purchase, provided you have not launched the lab environment. Launching an environment consumes allocated compute and storage on real infrastructure, which is why the window closes at that point rather than at the end of the access period.
A full refund is available regardless of whether you launched the environment if:
- the platform was unavailable and you could not use what you paid for; or
- provisioning failed — your access was not delivered within the 24-hour window set out in our Service Delivery Policy.
Duplicate charges and amounts debited for a transaction that did not complete are always refunded in full, and do not count against the 7-day window.
What is not refundable
- Requests made more than 7 days after purchase, once the access period has begun normally.
- Purchases where the lab environment has been launched and the platform was available as described.
- Access removed because of a breach of our Terms of Service — for example misuse of lab infrastructure or sharing account credentials.
How to request a refund
Email support@verthlabs.com from the email address on your account, with the subject line “Refund request”. Include:
- the product and access period you purchased;
- the date of purchase and the payment reference or order id; and
- the reason for the request.
You can also call +91 9704546363 (Monday to Friday, 10:00–18:00 IST), but please follow up by email so there is a written record. We acknowledge every request and tell you whether it is approved, with a reason if it is not.
How long a refund takes
Approved refunds are initiated with our payment gateway within 3 business days of approval. The amount then takes 5–7 business days to reach the original payment method used for the purchase — the same card, bank account, UPI handle, or wallet. We cannot redirect a refund to a different account. The final leg of the transfer is handled by your bank or card issuer and is outside our control.
Refunds are issued in the currency of the original transaction. Any difference caused by exchange-rate movement between purchase and refund is set by your bank, not by us.
Cancellation
Because every purchase is one-time and nothing renews, there is no subscription to cancel and no cancellation fee. You may stop using the platform at any time. If you want your account closed and your personal data deleted, see the Privacy Policy. Closing your account does not by itself create a refund entitlement — the window above still applies.
Contact
Verth Labs Private Limited (CIN U62099TS2026PTC219086). For any question about this policy, email support@verthlabs.com or see our contact page for our registered office address and phone number.